Billing Terms & Conditions

This Billing Terms & Conditions document explains how Fenelure handles payments, billing procedures, and related customer responsibilities.

1. Accepted Payment Methods

To ensure a smooth and secure checkout experience, Finelure supports several payment options, including:

  • Credit & Debit Cards: American Express, Mastercard, Shop Pay, Visa, Mastercard

  • Apple Pay & Google Pay, PayPal

  • Bank Transfers for bulk or special orders (contact us for details)

All payments are processed in USD.

2. Payment Processing

  • All orders must be paid for in full at the time of purchase.

  • Orders will only be prepared and shipped once payment has been successfully received.

  • If a payment fails or is declined, the order will not be processed or confirmed.

3. Pricing & Currency

  • Prices displayed on Finelure are shown in USD.

  • Prices may be updated or changed at any time without prior notice.

  • Applicable taxes, duties, and shipping fees will be calculated and shown at checkout before payment is completed.

4. Secure Payment Processing

  • Finelure uses SSL encryption and trusted payment gateways to protect your information during transactions.

  • We do not store or retain your credit card information on our servers.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Refund & Return Policy.

  • Any unauthorized or fraudulent chargebacks will be contested.

  • If you encounter a billing issue, please contact us first at info@finelure.com , and we will assist you promptly.

6. Fraud Prevention

  • Finelure reserves the right to hold or cancel any order that appears suspicious or potentially fraudulent.

  • For high-value or unusual transactions, we may request additional verification or documentation.

Contact Information

Store Name: Finelure
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (Address available only for administrative correspondence. No physical point of sale at this address.)
Resturn Address: 30 N Gould St, Sheridan, WY 82801, USA
Operated By: FOXESFASHION LTD.
Company Number: 16071072
Email: info@finelure.com
Phone: +19179470267
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all customer inquiries within 1 - 2 business.